CareLuminate Quality and Safety Report
Our Lady Of Lourdes Memorial Hospital
169 RIVERSIDE DRIVE
BINGHAMTON, NY
(607) 798-5111
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
66%
Below Average: Bottom 50% Hospital
Based on 66% of 1,527 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
65%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Our Lady Of Lourdes Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Staffing is inadequate, mostly composed of new grads, and experienced nurses are leaving, raising doubts about their skills.
Decline in hospital quality since Adventist Health took over, more confident in ICU, depends on loved one's unit.
Highly recommend my hospital; strong surgical team in orthopedic and urology specialties, but cardio patients get transferred.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Nurses Say it Straight
These comments are not from nurses at Our Lady Of Lourdes Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Staffing is inadequate, mostly composed of new grads, and experienced nurses are leaving, raising doubts about their skills.
Decline in hospital quality since Adventist Health took over, more confident in ICU, depends on loved one's unit.
Highly recommend my hospital; strong surgical team in orthopedic and urology specialties, but cardio patients get transferred.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
According to CMS HCAHPS patient ratings and quality data, Our Lady Of Lourdes Memorial Hospital displays an average level of overall patient satisfaction. However, patients have reported that the care team can be slow in meeting their needs, and the hospital experiences an extended wait time in the emergency room with an average duration of over 3 hours for patients to be seen and treated. Although the hospital does not excel in treating conditions such as heart failure to prevent readmissions, it is highly commendable in its efforts to ensure patient safety by effectively preventing infections during their stay.
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