CareLuminate Quality and Safety Report
Presbyterian Santa FE Medical Center
4801 BECKNER ROAD
SANTA FE, NM
(505) 772-1234
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
72%
Above Average: Top 50%
Based on 72% of 219 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
73%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Presbyterian Santa FE Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very good care, small hospital, limited services, up-to-date facilities
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Quality of care is average to above average.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Quality of care in hospital varies by unit, some excel while others fall short.
Nurses Say it Straight
These comments are not from nurses at Presbyterian Santa FE Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very good care, small hospital, limited services, up-to-date facilities
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Quality of care is average to above average.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Quality of care in hospital varies by unit, some excel while others fall short.
Quality of care is good overall, but varies by unit.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Presbyterian Santa FE Medical Center demonstrates high overall patient satisfaction, as indicated by the CMS HCAHPS patient ratings. Patients consistently express positivity regarding the cleanliness of the hospital. In terms of mortality rates, the hospital performs at an average level across all measured indicators. However, it is worth noting that the hospital experiences a longer wait time in the emergency room, with patients waiting for over 3 hours on average before being seen and treated. Additionally, the hospital faces challenges in maintaining low infection rates. These objective data points shed light on the quality of care at Presbyterian Santa FE Medical Center.
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