CareLuminate Quality and Safety Report
Lovelace Regional Hospital - Roswell
117 EAST 19TH STREET
ROSWELL, NM
(575) 625-3345
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
76%
Above Average: Top 50%
Based on 76% of 172 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
78%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Lovelace Regional Hospital - Roswell but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Very good care, small hospital, limited services, up-to-date facilities
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality is good at times, but staffing issues are decreasing overall care quality.
Nurses Say it Straight
These comments are not from nurses at Lovelace Regional Hospital - Roswell but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Very good care, small hospital, limited services, up-to-date facilities
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality is good at times, but staffing issues are decreasing overall care quality.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Lovelace Regional Hospital - Roswell has demonstrated average overall patient satisfaction, according to CMS HCAHPS patient ratings. The hospital performs at an average level in every measured mortality rate. Patients at this facility experience a low ER wait and treatment time of less than 2 hours. Lovelace Regional Hospital - Roswell has proven to be proficient in treating conditions such as pneumonia, effectively minimizing the need for patients to return to the hospital. However, the hospital faces challenges with high infection rates.
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