CareLuminate Quality and Safety Report
Plains Regional Medical Center
2100 N MARTIN LUTHER KING, JR, BLVD
CLOVIS, NM
(575) 769-6332
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
57%
Weak: Bottom 20% Hospital
Based on 57% of 232 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
54%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Plains Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Quality of care good, but understaffed like all hospitals.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Nurses Say it Straight
These comments are not from nurses at Plains Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Quality of care good, but understaffed like all hospitals.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Depends on the care needed, but for general illnesses, we provide good care; specialized treatment should be sought elsewhere.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Plains Regional Medical Center demonstrates high overall patient satisfaction according to CMS HCAHPS ratings and quality data. The hospital maintains average mortality rates across all measured aspects. However, it is important to note that the hospital experiences long ER wait times, with patients waiting for over 3 hours on average to be seen and treated. Additionally, the hospital does not excel in preventing readmissions for conditions such as pneumonia.
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones