CareLuminate Quality and Safety Report
Lovelace Medical Center
601 DR MARTIN LUTHER KING JR AVE NE
ALBUQUERQUE, NM
(505) 727-8000
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
61%
Poor: Bottom 25% Hospital
Based on 61% of 753 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
59%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Lovelace Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Not recommending hospital, ED unit lacking, insufficient patient care.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
Unsafe patient-staff ratio, difficult to provide quality care, steer family away, poor staffing, overcrowded hallways, long wait times, lack of privacy.
Nurses Say it Straight
These comments are not from nurses at Lovelace Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Not recommending hospital, ED unit lacking, insufficient patient care.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
Unsafe patient-staff ratio, difficult to provide quality care, steer family away, poor staffing, overcrowded hallways, long wait times, lack of privacy.
Quality of care in our hospital depends on specific service and unit.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Lovelace Medical Center's CMS HCAHPS patient ratings and quality data reflect certain aspects of its care. Overall patient satisfaction is low, and patients have reported that the care team can be slow in meeting their needs. The hospital's mortality rates are average across all measured categories. However, the hospital excels in preventing infections among its patients. On the downside, Lovelace Medical Center has a long average wait time in the emergency room, with patients waiting over 3 hours to be seen and treated.
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