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CareLuminate Quality and Safety Report

Gerald Champion Regional Medical Center

2669 SCENIC DRIVE
ALAMOGORDO, NM
(575) 439-6100

Patient 
Recommendation

Warning: Bottom 5% Hospital

Patient Feedback

Nurse Feedback

Registered Nurse Feedback

50%
Warning: Bottom 5% Hospital

Based on 50% of 365 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.

Estimated Nurse Recommendation
46%

of Nurses Recommend to Their Loved Ones

CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.

How Does CareLuminate Estimate The Nurse Recommendation Score?

With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42). 

While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US. 

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NA Hospital Quality Report

Nurses Say it Straight

We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:

Nurses Say it Straight

These comments are not from nurses at Gerald Champion Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.

Very good care, small hospital, limited services, up-to-date facilities

Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.

Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.

Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.

Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.

Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.

Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.

Our hospital provides good care with a dedicated nursing staff despite limited resources.

Nurses Say it Straight

These comments are not from nurses at Gerald Champion Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.

Very good care, small hospital, limited services, up-to-date facilities

Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.

Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.

Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.

Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.

Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.

Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.

Our hospital provides good care with a dedicated nursing staff despite limited resources.

Quality is good at times, but staffing issues are decreasing overall care quality.

Summary of Hospital-Reported Data

The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:

Gerald Champion Regional Medical Center's quality of care, as reflected in CMS HCAHPS patient ratings and quality data, presents some notable aspects. Patient satisfaction levels are found to be relatively low, indicating room for improvement. Patients have reported occasional delays in meeting their needs by the care team, potentially implying a need for more efficient communication and response times. Transitions between hospital departments have been observed to pose significant challenges for patients. In terms of measured mortality rates, the hospital performs at an average level across all categories. However, it is important to note that the hospital excels in ensuring patient safety by effectively preventing infections. On the other hand, the emergency room wait time tends to be long, with patients experiencing an average waiting period of over three hours before receiving treatment.

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Concerning: Bottom 10% Hospital
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of Nurses Recommend to Their Loved Ones

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