CareLuminate Quality and Safety Report
MT. Graham Regional Medical Center
1600 SOUTH 20TH AVENUE
SAFFORD, AZ
(928) 348-4000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
72%
Above Average: Top 50%
Based on 72% of 306 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
73%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at MT. Graham Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Depends on what they're looking for. Strong CT, cardiothoracic program. AHA-certified with stroke treatments, but all done via telehealth. Uncomfortable with Stanford consultations. Not for pediatrics.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Professional, efficient, confident in immediate care. Excellent transitions and collaboration with regular staff. Challenging with temporary staff, but overall seamless care.
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Nurses Say it Straight
These comments are not from nurses at MT. Graham Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Depends on what they're looking for. Strong CT, cardiothoracic program. AHA-certified with stroke treatments, but all done via telehealth. Uncomfortable with Stanford consultations. Not for pediatrics.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Professional, efficient, confident in immediate care. Excellent transitions and collaboration with regular staff. Challenging with temporary staff, but overall seamless care.
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
MT. Graham Regional Medical Center has achieved high overall patient satisfaction according to CMS HCAHPS patient ratings and quality data. Patients consistently report that the staff at MT. Graham Regional Medical Center is prompt in responding to their needs and excellent in meeting those needs quickly. Additionally, the hospital's mortality rates are on par with the measured average. Furthermore, MT. Graham Regional Medical Center boasts a short ER wait time and treatment duration of less than 2 hours, ensuring efficient and timely care for patients.
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