CareLuminate Quality and Safety Report
The University Hospital
150 BERGEN ST
NEWARK, NJ
(973) 972-5658
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
56%
Weak: Bottom 20% Hospital
Based on 56% of 610 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
53%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at The University Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
Great teamwork, passionate staff, improved care with hospitalists, better communication, accessible doctors, and flexible availability.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Quality of care needs improvement, nursing shortage, high physician turnover, focus on profit, lacking necessary equipment, issues within our hospital.
Nurses Say it Straight
These comments are not from nurses at The University Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
Great teamwork, passionate staff, improved care with hospitalists, better communication, accessible doctors, and flexible availability.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Quality of care needs improvement, nursing shortage, high physician turnover, focus on profit, lacking necessary equipment, issues within our hospital.
Definitely encourage my family to come here. Quality care is really good, excellent doctors.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
The University Hospital's CMS HCAHPS patient ratings and quality data reveal certain aspects regarding the quality of care provided. Patient satisfaction appears to be low, with significant challenges reported in terms of staff responsiveness to their needs and the hospital's cleanliness. Additionally, the hospital experiences lengthy ER wait times, with patients waiting for over 3 hours on average before being seen and treated. Furthermore, the hospital has not performed well in treating conditions like heart failure, resulting in patients having to return for further care. Lastly, the hospital has faced difficulties in maintaining low infection rates. These findings provide objective insights into the quality of care at The University Hospital.
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