CareLuminate Quality and Safety Report
Robert Wood Johnson University Hospital
ONE ROBERT WOOD JOHNSON PLACE
NEW BRUNSWICK, NJ
(732) 828-3000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
63%
Below Average: Bottom 50% Hospital
Based on 63% of 2,540 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
62%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Robert Wood Johnson University Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Quality of care depends on doctor and nurse, bad ones leave you out of luck, same for any hospital.
Trust the quality of care, well-rounded specialties, great team, concerns about high utilization of LVNs compared to RNs.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Care generally good, but challenges with staffing shortages make it difficult to reach staff, especially for seriously ill patients.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Nurses Say it Straight
These comments are not from nurses at Robert Wood Johnson University Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Quality of care depends on doctor and nurse, bad ones leave you out of luck, same for any hospital.
Trust the quality of care, well-rounded specialties, great team, concerns about high utilization of LVNs compared to RNs.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Care generally good, but challenges with staffing shortages make it difficult to reach staff, especially for seriously ill patients.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on an analysis of the CMS HCAHPS patient ratings and quality data, certain aspects of the care at Robert Wood Johnson University Hospital warrant attention. Overall patient satisfaction is low, and patients have expressed concerns about the timeliness of their care. Some patients reported difficulties in obtaining a quiet restful environment during their stay. The hospital's emergency department also has a lengthy wait time, with patients waiting on average over 3 hours before being seen and treated. Additionally, the hospital's performance falls short in effectively treating conditions such as heart attacks and pneumonia, resulting in a higher likelihood of patients needing readmission.
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