CareLuminate Quality and Safety Report
Virtua Our Lady Of Lourdes Hospital
1600 HADDON AVENUE
CAMDEN, NJ
(856) 886-5373
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
54%
Concerning: Bottom 10% Hospital
Based on 54% of 556 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
51%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Virtua Our Lady Of Lourdes Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Recommended for cardiac care and having a baby, but concerns about GI care, suggesting to consider other options for general surgery.
Quality of care in our hospital depends on specific service and unit.
Great hospital, best we can, limited resources for optimal care including supplies, machines, and staffing.
Highly recommended research hospital with a wide range of specialties, exceptional care, and capability to handle complex cases.
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Better seek care elsewhere. Staffing issues, overwhelmed staff, unable to establish connection with patients.
Quality of care is not satisfactory due to shortage of nurses. I would not recommend coming here.
Some good care, but seek care elsewhere at times. Good for quick help in trauma situations, but cardiac doctors prioritize revenue and don't always consider patient needs. Fast doctor, but poor outcomes.
Nurses Say it Straight
These comments are not from nurses at Virtua Our Lady Of Lourdes Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Recommended for cardiac care and having a baby, but concerns about GI care, suggesting to consider other options for general surgery.
Quality of care in our hospital depends on specific service and unit.
Great hospital, best we can, limited resources for optimal care including supplies, machines, and staffing.
Highly recommended research hospital with a wide range of specialties, exceptional care, and capability to handle complex cases.
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Better seek care elsewhere. Staffing issues, overwhelmed staff, unable to establish connection with patients.
Quality of care is not satisfactory due to shortage of nurses. I would not recommend coming here.
Some good care, but seek care elsewhere at times. Good for quick help in trauma situations, but cardiac doctors prioritize revenue and don't always consider patient needs. Fast doctor, but poor outcomes.
Quality of care declined recently.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Virtua Our Lady Of Lourdes Hospital, as indicated by CMS HCAHPS patient ratings and quality data, exhibits a lower level of overall patient satisfaction. Notably, patients have reported significant challenges regarding the staff's responsiveness to their needs. Additionally, the hospital maintains an average emergency room wait time of 2-3 hours, where patients are seen and treated within this timeframe. However, the hospital's performance in treating conditions such as heart attacks and pneumonia, resulting in decreased readmission rates, requires improvement. Despite these areas of concern, Virtua Our Lady Of Lourdes Hospital excels in ensuring that patients at the facility are protected from infections.
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