CareLuminate Quality and Safety Report
West Jersey Hospital
100 BOWMAN DRIVE
VOORHEES, NJ
(856) 247-3000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
70%
Above Average: Top 50%
Based on 70% of 558 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
70%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at West Jersey Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent care, well staffed.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Definitely recommend Covenant hospital; confident in their new charting system.
Cannot receive care here due to insurance.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Great care, but wouldn't recommend ER for family. Need to be a strong advocate. Lot of traveling/new nurses.
nervous, worried, lengthy stay, delays, good outpatient and telemedicine care
Nurses go above and beyond, prioritizing patient safety, well-being, and prompt communication with doctors for problem resolution.
Nurses Say it Straight
These comments are not from nurses at West Jersey Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent care, well staffed.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Definitely recommend Covenant hospital; confident in their new charting system.
Cannot receive care here due to insurance.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Great care, but wouldn't recommend ER for family. Need to be a strong advocate. Lot of traveling/new nurses.
nervous, worried, lengthy stay, delays, good outpatient and telemedicine care
Nurses go above and beyond, prioritizing patient safety, well-being, and prompt communication with doctors for problem resolution.
Hospital declined quality care for profit during pandemic.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
West Jersey Hospital consistently achieves average overall patient satisfaction ratings. The hospital demonstrates an average performance in all measured mortality rates. Patients can anticipate a typical emergency room experience, with an average wait time of 2-3 hours before being seen and treated. Regrettably, the hospital falls short in effectively treating conditions such as pneumonia, resulting in a higher likelihood of patients needing readmission. However, it is worth noting that West Jersey Hospital exceeds expectations in ensuring patients are safeguarded against infections, performing above the average standard in this regard.
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