CareLuminate Quality and Safety Report
Hackensack University Medical Center
30 PROSPECT AVE
HACKENSACK, NJ
(551) 996-2000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
68%
Below Average: Bottom 50% Hospital
Based on 68% of 4,128 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
68%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Hackensack University Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Definitely recommend Covenant hospital; confident in their new charting system.
Emanuel is the best hospital for all healthcare needs; I send my own family here.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Cannot receive care here due to insurance.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
Care in ICUs great, concern about other floors, new nurses lack experience, may not know what they are doing.
Nurses Say it Straight
These comments are not from nurses at Hackensack University Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Definitely recommend Covenant hospital; confident in their new charting system.
Emanuel is the best hospital for all healthcare needs; I send my own family here.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Cannot receive care here due to insurance.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Quality of care declining, not recommended for loved ones. Suggest OHSU instead.
Care in ICUs great, concern about other floors, new nurses lack experience, may not know what they are doing.
Highly recommend hospital for quality care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Hackensack University Medical Center, based on CMS HCAHPS patient ratings and quality data, demonstrates average overall patient satisfaction. Some patients have raised concerns regarding the care team's occasional delay in meeting their needs and the challenge of finding quiet rest within the hospital. Additionally, the hospital has a lengthy average ER wait time, with patients waiting for over 3 hours to be seen and treated. However, despite these areas of improvement, the hospital does excel in preventing infections among its patients, surpassing the national average. It is worth noting that Hackensack University Medical Center can focus on improving its treatment of conditions like heart failure and pneumonia, aiming to reduce readmission rates.
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