CareLuminate Quality and Safety Report
Speare Memorial Hospital
16 HOSPITAL ROAD
PLYMOUTH, NH
(603) 536-1120
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
68%
Below Average: Bottom 50% Hospital
Based on 68% of 166 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
68%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Speare Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Decent quality of care in our hospital.
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Nurses Say it Straight
These comments are not from nurses at Speare Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Decent quality of care in our hospital.
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Speare Memorial Hospital demonstrates a high level of patient satisfaction based on CMS HCAHPS patient ratings and quality data. Patients have consistently reported excellent nurse communication and commend the staff for their prompt response to their needs. Moreover, patients express their satisfaction with the staff's ability to address their needs swiftly. The hospital performs at an average level in terms of mortality rates, and patients can expect an average emergency room wait time of 2-3 hours, indicating that they are seen and treated in a timely manner.
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