CareLuminate Quality and Safety Report
Memorial Hospital, The
3073 WHITE MOUNTAIN HIGHWAY
NORTH CONWAY, NH
(603) 356-5461
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
74%
Above Average: Top 50%
Based on 74% of 174 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
75%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Memorial Hospital, The but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Quality of care good, but understaffed like all hospitals.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Hospitals aren't what you think they are, the reality is quite complex.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Nurses Say it Straight
These comments are not from nurses at Memorial Hospital, The but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Quality of care good, but understaffed like all hospitals.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Hospitals aren't what you think they are, the reality is quite complex.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Memorial Hospital, The, demonstrates high overall patient satisfaction according to CMS HCAHPS patient ratings. Patients specifically highlight the hospital's excellent nurse communication. Additionally, the hospital's mortality rates align with the average for measured cases. Lastly, Memorial Hospital, The, excels in providing prompt care, as evidenced by a low ER wait and treatment time of less than 2 hours.
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