CareLuminate Quality and Safety Report
Alice Peck Day Memorial Hospital
10 ALICE PECK DAY DRIVE
LEBANON, NH
(603) 448-3121
Patient
Recommendation
Outstanding: Top 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
91%
Outstanding: Top 5% Hospital
Based on 91% of 197 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
96%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Alice Peck Day Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Hospitals aren't what you think they are, the reality is quite complex.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Nurses Say it Straight
These comments are not from nurses at Alice Peck Day Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Hospitals aren't what you think they are, the reality is quite complex.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Alice Peck Day Memorial Hospital consistently receives high patient satisfaction ratings. Patients praise the hospital for excellent nurse communication and prompt responsiveness to their needs. The staff is commendable in meeting patient needs swiftly. While the hospital's mortality rates are average across all measured areas, it is important to note that the hospital's ER wait time is longer than ideal. On average, patients usually wait over three hours to be seen and treated in the emergency department.
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