CareLuminate Quality and Safety Report
Banner Gateway Medical Center
1900 NORTH HIGLEY ROAD
GILBERT, AZ
(480) 543-2000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
70%
Above Average: Top 50%
Based on 70% of 597 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
70%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Banner Gateway Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is good overall, but varies by unit.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Lodi is a small, community hospital with personalized care and a well-rounded viewpoint, due to its diverse culture.
Not recommending due to lack of designated pediatrics unit, as I've seen patients of different ages together.
Highly recommend my hospital; strong surgical team in orthopedic and urology specialties, but cardio patients get transferred.
Quality is good at times, but staffing issues are decreasing overall care quality.
Level of care at hospital is outstanding
Good care, but staffing needs improvement; still comfortable with family coming here.
Nurses Say it Straight
These comments are not from nurses at Banner Gateway Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is good overall, but varies by unit.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Lodi is a small, community hospital with personalized care and a well-rounded viewpoint, due to its diverse culture.
Not recommending due to lack of designated pediatrics unit, as I've seen patients of different ages together.
Highly recommend my hospital; strong surgical team in orthopedic and urology specialties, but cardio patients get transferred.
Quality is good at times, but staffing issues are decreasing overall care quality.
Level of care at hospital is outstanding
Good care, but staffing needs improvement; still comfortable with family coming here.
Good hospital to seek care from, exceptional quality of care from a patient's and nurse's perspective. Confidently recommend, feel safe bringing my children.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Banner Gateway Medical Center has an average overall patient satisfaction. Their performance in terms of mortality rates is deemed average across all measured categories. One area of concern is the hospital's long ER wait time, with patients taking over 3 hours, on average, to be seen and treated. However, the hospital excels in treating conditions such as heart failure, ensuring that patients do not have to return for further hospitalization.
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