CareLuminate Quality and Safety Report
Arizona Spine And Joint Hospital
4620 EAST BASELINE ROAD
MESA, AZ
(480) 832-4770
Patient
Recommendation
Outstanding: Top 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
88%
Outstanding: Top 5% Hospital
Based on 88% of 549 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
92%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Arizona Spine And Joint Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very good care, small hospital, limited services, up-to-date facilities
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Quality is good at times, but staffing issues are decreasing overall care quality.
Nurses Say it Straight
These comments are not from nurses at Arizona Spine And Joint Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very good care, small hospital, limited services, up-to-date facilities
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Quality is good at times, but staffing issues are decreasing overall care quality.
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
According to CMS HCAHPS patient ratings and quality data, Arizona Spine And Joint Hospital demonstrates a high level of overall patient satisfaction. Patients consistently praise the hospital's nurse communication, reporting it as excellent. The staff at the hospital is also commended for their prompt response to patients' needs and their exceptional ability to meet those needs quickly. Patients were particularly positive about the cleanliness of the hospital, finding it to be satisfactory. In terms of measured mortality rates, Arizona Spine And Joint Hospital falls within the average range.
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