CareLuminate Quality and Safety Report
Banner Heart Hospital
6750 EAST BAYWOOD AVENUE
MESA, AZ
(480) 854-5050
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 606 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Banner Heart Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Quality of care good, but understaffed like all hospitals.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Highly recommended hospital for family members.
Nurses Say it Straight
These comments are not from nurses at Banner Heart Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Quality of care good, but understaffed like all hospitals.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Highly recommended hospital for family members.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Banner Heart Hospital has an average overall patient satisfaction rating, as per CMS HCAHPS patient ratings and quality data. Patients have reported that at times, the care team can be slow in meeting their needs. However, the hospital excels in effectively treating conditions such as pneumonia, resulting in a low rate of hospital readmissions. This focus on efficient treatment contributes to the quality of care provided at Banner Heart Hospital.
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