CareLuminate Quality and Safety Report
Northwest Medical Center
6200 NORTH LA CHOLLA BOULEVARD
TUCSON, AZ
(520) 469-8100
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
54%
Concerning: Bottom 10% Hospital
Based on 54% of 1,403 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
51%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Northwest Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Provide excellent care despite short-staffed. Full confidence in our nurses to care for my family members.
Hardworking staff, but apparent staffing issues; patients feel rushed, lack downtime, and may have delayed assistance.
People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
Not recommending hospital, ED unit lacking, insufficient patient care.
Nurses Say it Straight
These comments are not from nurses at Northwest Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Provide excellent care despite short-staffed. Full confidence in our nurses to care for my family members.
Hardworking staff, but apparent staffing issues; patients feel rushed, lack downtime, and may have delayed assistance.
People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
Not recommending hospital, ED unit lacking, insufficient patient care.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Northwest Medical Center has received low overall patient satisfaction ratings based on CMS HCAHPS data. Patients have reported that the care team can be slow in meeting their needs, raising concerns about timely care delivery. Additionally, patients have expressed difficulties in having a quiet rest within the hospital. Furthermore, the hospital has multiple significant high-patient-mortality concerns, indicating potential areas of improvement in patient outcomes. An area of concern that has been identified is the long wait time in the emergency room, where patients wait an average of over 3 hours to be seen and treated.
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