CareLuminate Quality and Safety Report
Canyon Vista Medical Center
5700 EAST HIGHWAY 90
SIERRA VISTA, AZ
(520) 263-2000
Patient
Recommendation
Warning: Bottom 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
50%
Warning: Bottom 5% Hospital
Based on 50% of 601 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
46%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.

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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Canyon Vista Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Nurses Say it Straight
These comments are not from nurses at Canyon Vista Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Quality is good at times, but staffing issues are decreasing overall care quality.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Canyon Vista Medical Center has received mixed ratings in terms of patient satisfaction. According to CMS HCAHPS patient ratings and quality data, the overall patient satisfaction at the hospital is low. Patients have reported that the care team can sometimes be slow in meeting their needs. Additionally, the hospital's measured mortality rates are average across the board. One area where the hospital shows room for improvement is in its emergency room wait times, as patients typically wait over three hours to be seen and treated. However, the hospital has demonstrated success in treating conditions such as pneumonia, reducing the likelihood of patients needing to return to the hospital for further treatment.
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