CareLuminate Quality and Safety Report
St. Joseph's Hospital And Medical Center
350 WEST THOMAS ROAD
PHOENIX, AZ
(602) 406-5001
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
76%
Above Average: Top 50%
Based on 76% of 1,132 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
78%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at St. Joseph's Hospital And Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Best place for quality care.
One of the best hospitals I've ever worked in. The quality of care here is just awesome.
Definitely recommend this facility. Enjoy working here and full confidence in quality of care provided to patients.
Interpersonal nursing culture issues overshadow patient care quality, causing most complaints.
Not the best place, bit scary now, but will improve. Stronger compared to other hospitals, but a common problem.
Recommend family members sick - my hospital - good quality care.
Certain surgeons are better; overall hospital care is safe.
It's great! Patients well cared for, quality care is really good. Would recommend to family.
MyMich hospital - easy access to transfers, Covenant hospital - stronger pediatric competency
Nurses Say it Straight
These comments are not from nurses at St. Joseph's Hospital And Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Best place for quality care.
One of the best hospitals I've ever worked in. The quality of care here is just awesome.
Definitely recommend this facility. Enjoy working here and full confidence in quality of care provided to patients.
Interpersonal nursing culture issues overshadow patient care quality, causing most complaints.
Not the best place, bit scary now, but will improve. Stronger compared to other hospitals, but a common problem.
Recommend family members sick - my hospital - good quality care.
Certain surgeons are better; overall hospital care is safe.
It's great! Patients well cared for, quality care is really good. Would recommend to family.
MyMich hospital - easy access to transfers, Covenant hospital - stronger pediatric competency
It's really good, my favorite. Nurses take patient care seriously, collaborate, monitor fetal heart rate, prioritize concerns, and include patients in decision-making.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
St. Joseph's Hospital And Medical Center demonstrates an average overall patient satisfaction based on CMS HCAHPS patient ratings and quality data. However, one area of concern is the hospital's long ER wait time, as patients typically experience a wait of over 3 hours before being seen and treated. Additionally, the hospital lacks effectiveness in treating conditions such as pneumonia, resulting in a higher rate of readmissions.
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