CareLuminate Quality and Safety Report
Valleywise Health Medical Center
2601 EAST ROOSEVELT STREET
PHOENIX, AZ
(602) 344-5011
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
61%
Poor: Bottom 25% Hospital
Based on 61% of 561 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
59%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Valleywise Health Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Not recommending hospital, ED unit lacking, insufficient patient care.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
I would recommend this hospital for good quality care; I have worked and been a patient here.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Care generally good, but challenges with staffing shortages make it difficult to reach staff, especially for seriously ill patients.
Good care for loved ones at this hospital.
Nurses Say it Straight
These comments are not from nurses at Valleywise Health Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Not recommending hospital, ED unit lacking, insufficient patient care.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
I would recommend this hospital for good quality care; I have worked and been a patient here.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Care generally good, but challenges with staffing shortages make it difficult to reach staff, especially for seriously ill patients.
Good care for loved ones at this hospital.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Valleywise Health Medical Center is an establishment that aims to provide healthcare services to its community. Based on the CMS HCAHPS patient ratings and quality data, there are several noteworthy points to consider. Patient satisfaction is comparatively low, and some patients have reported instances where their needs were not met promptly by the care team. Additionally, concerns have been raised regarding the cleanliness of the hospital, impacting overall patient perception. Restful environments have been an issue for patients, as they express difficulties in achieving quiet rest while at the hospital. Moreover, the hospital's mortality rates are average across all measured conditions, indicating room for improvement. Emergency room wait times are long, with patients waiting for over 3 hours, on average, to be seen and treated. Furthermore, the hospital has not performed well in terms of preventing readmissions for conditions like pneumonia. Consumers should be aware of these factors when considering Valleywise Health Medical Center as their healthcare provider.
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