CareLuminate Quality and Safety Report
Banner Casa Grande Medical Center
1800 EAST FLORENCE BOULEVARD
CASA GRANDE, AZ
(520) 381-6300
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
59%
Weak: Bottom 20% Hospital
Based on 59% of 595 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
57%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Banner Casa Grande Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Nursing care exceptional; quality of overall care dependent on assigned provider.
"I would prefer them to go to Dameron. Honestly, I would have them come because I would be there. There are nurses I would trust with my family."
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Quality of care good, but understaffed like all hospitals.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Providence Hospital: Large facility with a sense of community care. I would feel confident receiving care here.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Nurses Say it Straight
These comments are not from nurses at Banner Casa Grande Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Nursing care exceptional; quality of overall care dependent on assigned provider.
"I would prefer them to go to Dameron. Honestly, I would have them come because I would be there. There are nurses I would trust with my family."
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Quality of care good, but understaffed like all hospitals.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Providence Hospital: Large facility with a sense of community care. I would feel confident receiving care here.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Highly recommend my hospital; strong surgical team in orthopedic and urology specialties, but cardio patients get transferred.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Banner Casa Grande Medical Center demonstrates some areas of concern regarding the quality of care provided. Overall patient satisfaction is low, and patients report encountering significant challenges with staff responsiveness to their needs. While the hospital's mortality rates are average across the board, it is noteworthy that the hospital does not excel in treating conditions like pneumonia, as indicated by increased readmission rates. Additionally, the hospital experiences long wait times in the emergency room, with patients waiting on average over 3 hours to be seen and treated.
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