CareLuminate Quality and Safety Report
Portsmouth Regional Hospital
333 BORTHWICK AVE
PORTSMOUTH, NH
(603) 436-5110
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
64%
Below Average: Bottom 50% Hospital
Based on 64% of 432 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
63%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Portsmouth Regional Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Quality of care is good overall, but varies by unit.
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Nursing care exceptional; quality of overall care dependent on assigned provider.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Nurses Say it Straight
These comments are not from nurses at Portsmouth Regional Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Quality of care is good overall, but varies by unit.
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Nursing care exceptional; quality of overall care dependent on assigned provider.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Decline in hospital quality since Adventist Health took over, more confident in ICU, depends on loved one's unit.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Portsmouth Regional Hospital is a healthcare facility that has received low overall patient satisfaction ratings. Numerous patients have reported facing substantial challenges regarding the staff's responsiveness to their needs. Additionally, concerns have been raised regarding the ability to have quiet rest within the hospital. However, the hospital excels in certain areas, such as maintaining a low emergency room wait and treatment time, typically less than 2 hours. Furthermore, Portsmouth Regional Hospital stands out for its exceptional efforts in preventing patient infections.
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