CareLuminate Quality and Safety Report
Banner - University Medical Center Phoenix
1111 EAST MCDOWELL ROAD
PHOENIX, AZ
(602) 839-2000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 947 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Banner - University Medical Center Phoenix but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Definitely recommend Covenant hospital; confident in their new charting system.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Emanuel is the best hospital for all healthcare needs; I send my own family here.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Would not recommend Kaiser Sunnyside Med Surg due to concerns about union page and staffing numbers.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Satisfactory care for minor issues, but understaffed - patients need to advocate for themselves.
Nurses Say it Straight
These comments are not from nurses at Banner - University Medical Center Phoenix but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Definitely recommend Covenant hospital; confident in their new charting system.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Emanuel is the best hospital for all healthcare needs; I send my own family here.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Would not recommend Kaiser Sunnyside Med Surg due to concerns about union page and staffing numbers.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Satisfactory care for minor issues, but understaffed - patients need to advocate for themselves.
It's really good, my favorite. Nurses take patient care seriously, collaborate, monitor fetal heart rate, prioritize concerns, and include patients in decision-making.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Banner - University Medical Center Phoenix has an average overall patient satisfaction rating. However, it is important to note that the hospital has a long ER wait time, with an average of over 3 hours for patients to be seen and treated. Additionally, the hospital does not demonstrate strong performance in treating conditions such as pneumonia to prevent patients from needing to return to the hospital.
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