CareLuminate Quality and Safety Report
Wentworth-Douglass Hospital
789 CENTRAL AVE
DOVER, NH
(603) 740-2580
Patient
Recommendation
Good: Top 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
77%
Good: Top 25% Hospital
Based on 77% of 782 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
79%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Wentworth-Douglass Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on the person they see.
Quality of care is average to above average.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Nurses Say it Straight
These comments are not from nurses at Wentworth-Douglass Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Depends on the person they see.
Quality of care is average to above average.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Wentworth-Douglass Hospital demonstrates high overall patient satisfaction, which attests to the quality of care provided. However, it is notable that the hospital has a longer than average wait time in the emergency room, with patients waiting for over 3 hours to be seen and treated. Additionally, there are areas for improvement in the treatment of conditions such as heart attacks and heart failure, as patients tend to return to the hospital for further care. Nevertheless, the hospital excels in preventing infections, showcasing an above-average performance in this critical aspect of patient safety.
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