CareLuminate Quality and Safety Report
St Joseph Hospital
172 KINSLEY ST
NASHUA, NH
(603) 882-3000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 577 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at St Joseph Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Great learning hospital with supportive team and managers who listen to our concerns. No bad experiences except COVID.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
Decline in hospital quality since Adventist Health took over, more confident in ICU, depends on loved one's unit.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Quality of care is good overall, but varies by unit.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Excellent care provided to patients, mostly.
Resources & teamwork amazing. Great physicians on call at night. Always have physicians available; not common elsewhere.
High-quality care, highly recommend hospital. Majority of patients satisfied. Patients are at the center of our care.
Nurses Say it Straight
These comments are not from nurses at St Joseph Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Great learning hospital with supportive team and managers who listen to our concerns. No bad experiences except COVID.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
Decline in hospital quality since Adventist Health took over, more confident in ICU, depends on loved one's unit.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Quality of care is good overall, but varies by unit.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Excellent care provided to patients, mostly.
Resources & teamwork amazing. Great physicians on call at night. Always have physicians available; not common elsewhere.
High-quality care, highly recommend hospital. Majority of patients satisfied. Patients are at the center of our care.
A strong advocate, believes in the care provided, and recommends hospital to friends and family.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
St Joseph Hospital demonstrates high overall patient satisfaction based on CMS HCAHPS patient ratings. The hospital's mortality rates are average across all measured categories. Patients can expect an average emergency room wait time of 2-3 hours. St Joseph Hospital excels in safeguarding patients against infections, promoting a safe and healthy environment for patient care.
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of Nurses Recommend to Their Loved Ones