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CareLuminate Quality and Safety Report

Concord Hospital

250 PLEASANT ST
CONCORD, NH
(603) 225-2711

Patient 
Recommendation

Below Average: Bottom 50% Hospital

Patient Feedback

Nurse Feedback

Registered Nurse Feedback

66%
Below Average: Bottom 50% Hospital

Based on 66% of 366 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.

Estimated Nurse Recommendation
65%

of Nurses Recommend to Their Loved Ones

CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.

How Does CareLuminate Estimate The Nurse Recommendation Score?

With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42). 

While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US. 

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NA Hospital Quality Report

Nurses Say it Straight

We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:

Nurses Say it Straight

These comments are not from nurses at Concord Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Standalone ER, serves community. Transfer labor/delivery & pediatrics cases. People come based on personal connections.

Excellent care, great teamwork, happy staff, supportive management, feels like family, patient safety priority, great place to work.

Overall, care is good, but staffing hinders quality.

Highly recommend my hospital; strong surgical team in orthopedic and urology specialties, but cardio patients get transferred.

Lodi hospital is really good at taking care of patients, with caring nurses who do their best to ensure the best treatment.

Decline in hospital quality since Adventist Health took over, more confident in ICU, depends on loved one's unit.

Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.

I wouldn't recommend it.

"Wakemed Cary is amazing, doctors listen and cooperate. They investigate and involve nurses in patient care. Great experience."

Nurses Say it Straight

These comments are not from nurses at Concord Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Standalone ER, serves community. Transfer labor/delivery & pediatrics cases. People come based on personal connections.

Excellent care, great teamwork, happy staff, supportive management, feels like family, patient safety priority, great place to work.

Overall, care is good, but staffing hinders quality.

Highly recommend my hospital; strong surgical team in orthopedic and urology specialties, but cardio patients get transferred.

Lodi hospital is really good at taking care of patients, with caring nurses who do their best to ensure the best treatment.

Decline in hospital quality since Adventist Health took over, more confident in ICU, depends on loved one's unit.

Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.

I wouldn't recommend it.

"Wakemed Cary is amazing, doctors listen and cooperate. They investigate and involve nurses in patient care. Great experience."

Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.

Summary of Hospital-Reported Data

The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:

Concord Hospital demonstrates high overall patient satisfaction, providing quality care to its patients. With regards to mortality rates, the hospital ranks average in every measured category. However, it is worth noting that the hospital presents a longer than average wait time in the emergency room. On average, patients experience a wait time of over three hours before being seen and treated. Despite this, Concord Hospital excels in its efforts to ensure patients do not contract infections, consistently performing above the national average in this aspect.

Nearby Hospitals

Catholic Medical Center
MANCHESTER
Patient Recommendation
Estimated Nurse Recommendation
Above Average: Top 50%
75%

of Nurses Recommend to Their Loved Ones

Concord Hospital- Franklin
Patient Recommendation
Estimated Nurse Recommendation
FRANKLIN
Above Average: Top 50%
70%

of Nurses Recommend to Their Loved Ones

Elliot Hospital
Patient Recommendation
Estimated Nurse Recommendation
MANCHESTER
Below Average: Bottom 50% Hospital
69%

of Nurses Recommend to Their Loved Ones

Concord Hospital- Laconia
Patient Recommendation
Estimated Nurse Recommendation
LACONIA
Below Average: Bottom 50% Hospital
63%

of Nurses Recommend to Their Loved Ones

Parkland Medical Center
Patient Recommendation
Estimated Nurse Recommendation
DERRY
Poor: Bottom 25% Hospital
59%

of Nurses Recommend to Their Loved Ones

I Want to Help CareLuminate Collect Feedback From the Nurses At This Hospital
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