CareLuminate Quality and Safety Report
Saint Mary's Regional Medical Center
235 W 6TH ST
RENO, NV
(775) 770-3000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
66%
Below Average: Bottom 50% Hospital
Based on 66% of 534 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
65%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Saint Mary's Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Definitely recommend having a baby at Olathe Medical Center, L&D is isolated and we don't float.
Depends on specific service. Certain doctors recommended for surgery, others advised against. Limited knowledge on other services. Proud of our small community hospital, but recommend KU campus for oncology.
Good quality care, personable staff, compassionate work.
Truman is preferred due to its smaller size, allowing for a more personal experience compared to the larger KU hospital.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
"Nurses in Manteca show greater care, unlike other hospitals where sometimes calls for help go unanswered."
Nurses Say it Straight
These comments are not from nurses at Saint Mary's Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Definitely recommend having a baby at Olathe Medical Center, L&D is isolated and we don't float.
Depends on specific service. Certain doctors recommended for surgery, others advised against. Limited knowledge on other services. Proud of our small community hospital, but recommend KU campus for oncology.
Good quality care, personable staff, compassionate work.
Truman is preferred due to its smaller size, allowing for a more personal experience compared to the larger KU hospital.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
"Nurses in Manteca show greater care, unlike other hospitals where sometimes calls for help go unanswered."
Very busy hospital, but does a good job taking care of patients. Constant growth with full rooms, sometimes wait for ER beds. Superior labor and delivery, NICU, and women's care compared to another facility.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Saint Mary's Regional Medical Center provides average overall patient satisfaction according to CMS HCAHPS patient ratings and quality data. Patients have reported that the care team may at times be slow in meeting their needs. Additionally, the hospital maintains an average emergency room wait time, with patients being seen and treated within 2-3 hours on average. However, the hospital excels in ensuring patient safety by performing above average in preventing infections among patients.
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