CareLuminate Quality and Safety Report
CHI Health Lakeside
16901 LAKESIDE HILLS CT
OMAHA, NE
(402) 717-8167
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 679 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at CHI Health Lakeside but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Level of care at hospital is outstanding
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Quality of care is average to above average.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Nurses Say it Straight
These comments are not from nurses at CHI Health Lakeside but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Level of care at hospital is outstanding
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Quality of care is average to above average.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
CHI Health Lakeside receives average overall patient satisfaction ratings according to CMS HCAHPS patient ratings and quality data. The hospital performs at an average level in terms of measured mortality rates. One area of concern is the long average wait time in the emergency room, with patients waiting for over 3 hours on average before being seen and treated. However, a notable aspect of their care is the hospital's exceptional efforts in preventing infections among patients.
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