CareLuminate Quality and Safety Report
CHI Health Bergan Mercy
7500 MERCY RD
OMAHA, NE
(402) 398-6060
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
61%
Poor: Bottom 25% Hospital
Based on 61% of 627 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
59%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at CHI Health Bergan Mercy but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Quality of care at the hospital is a 5/10; provider-dependent. Some are knowledgeable and provide great care, others, especially new grads, may not. Pandemic exposed weaknesses, need proper fixes.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Nurses Say it Straight
These comments are not from nurses at CHI Health Bergan Mercy but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
St. Joseph's is a good hospital despite some unfavorable experiences, with sometimes malfunctioning equipment causing upset amongst patients.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Quality of care at the hospital is a 5/10; provider-dependent. Some are knowledgeable and provide great care, others, especially new grads, may not. Pandemic exposed weaknesses, need proper fixes.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
CHI Health Bergan Mercy demonstrates an average overall patient satisfaction. Patients have mentioned that there can be instances where the care team is slow in meeting their needs. Additionally, there are occasional challenges reported regarding the cleanliness of the hospital. In terms of mortality rates, the hospital performs at an average level across all measurements. The average wait time in the ER is noted to be around 2-3 hours, which is considered satisfactory. However, the hospital excels in its efforts to prevent infections among patients, showcasing exceptional care in this aspect.
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