CareLuminate Quality and Safety Report
St James Healthcare
400 S CLARK ST
BUTTE, MT
(406) 723-2500
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 479 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at St James Healthcare but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very good care, small hospital, limited services, up-to-date facilities
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Hospitals aren't what you think they are, the reality is quite complex.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Highly recommended hospital for family members.
Nurses Say it Straight
These comments are not from nurses at St James Healthcare but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Very good care, small hospital, limited services, up-to-date facilities
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Hospitals aren't what you think they are, the reality is quite complex.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Highly recommended hospital for family members.
Quality of care is good overall, but varies by unit.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
St James Healthcare consistently maintains high overall patient satisfaction, with patients reporting excellent nurse communication and prompt responsiveness to their needs. Additionally, patients attest to the hospital's exceptional ability to meet their needs swiftly. The hospital is well-regarded for its cleanliness standards. However, it is important to note that St James Healthcare has average mortality rates across all measured conditions. The average ER wait time of 2-3 hours suggests that patients can expect to be seen and treated in a timely manner. However, the hospital faces challenges in effectively treating conditions such as heart attacks and pneumonia, which unfortunately contributes to patients needing to return for further care. Additionally, St James Healthcare faces difficulties in minimizing infection rates.
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