CareLuminate Quality and Safety Report
Billings Clinic
2800 10TH AVE N
BILLINGS, MT
(406) 657-4000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
73%
Above Average: Top 50%
Based on 73% of 1,207 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
74%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Billings Clinic but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Certain surgeons are better; overall hospital care is safe.
It's great! Patients well cared for, quality care is really good. Would recommend to family.
Satisfactory care for minor issues, but understaffed - patients need to advocate for themselves.
Top-notch care, prioritizing safety, compassionate, high-quality, trust in dedicated healthcare professionals to deliver the best care.
WakeMed Raleigh definitely has better care. The staff is well-trained, conscientious, and there is a lot of love and dedication.
I love WakeMed. They don't overload us, they care and listen.
Absolutely recommend my hospital, exceptional care for loved ones.
Choose my hospital over nearby tertiary hospitals due to some great care providers but also a few not so great.
Excellent care, well staffed.
Nurses Say it Straight
These comments are not from nurses at Billings Clinic but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Certain surgeons are better; overall hospital care is safe.
It's great! Patients well cared for, quality care is really good. Would recommend to family.
Satisfactory care for minor issues, but understaffed - patients need to advocate for themselves.
Top-notch care, prioritizing safety, compassionate, high-quality, trust in dedicated healthcare professionals to deliver the best care.
WakeMed Raleigh definitely has better care. The staff is well-trained, conscientious, and there is a lot of love and dedication.
I love WakeMed. They don't overload us, they care and listen.
Absolutely recommend my hospital, exceptional care for loved ones.
Choose my hospital over nearby tertiary hospitals due to some great care providers but also a few not so great.
Excellent care, well staffed.
Cannot receive care here due to insurance.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Billings Clinic is known for its high overall patient satisfaction, as evidenced by the CMS HCAHPS patient ratings. The hospital has demonstrated average mortality rates in all measured areas, indicating a consistent level of quality care. However, it is important to note that the hospital experiences a longer than average wait time in the emergency room, with patients waiting for over 3 hours to be seen and treated. On the positive side, Billings Clinic excels in treating conditions such as pneumonia, effectively reducing the need for patients to return to the hospital. Additionally, the hospital is exceptional in preventing infections among its patients. These facts highlight the quality of care provided by Billings Clinic, ensuring patients receive satisfactory treatment and minimize the risk of complications.
Nearby Hospitals
St Vincent Healthcare
BILLINGS
Patient Recommendation
Estimated Nurse Recommendation
Strong: Top 20% Hospital
81%
of Nurses Recommend to Their Loved Ones
Stillwater Billings Clinic
Patient Recommendation
Estimated Nurse Recommendation
COLUMBUS
Excellent: Top 10% Hospital
87%
of Nurses Recommend to Their Loved Ones
North Big Horn Hospital District
Patient Recommendation
Estimated Nurse Recommendation
LOVELL
Outstanding: Top 5% Hospital
93%
of Nurses Recommend to Their Loved Ones
Powell Valley Hospital
Patient Recommendation
Estimated Nurse Recommendation
POWELL
Above Average: Top 50%
75%
of Nurses Recommend to Their Loved Ones
Cody Regional Health
Patient Recommendation
Estimated Nurse Recommendation
CODY
Below Average: Bottom 50% Hospital
68%
of Nurses Recommend to Their Loved Ones