CareLuminate Quality and Safety Report
Mercy Hospital - Aurora
500 PORTER AVENUE
AURORA, MO
(417) 678-2122
Patient
Recommendation
Good: Top 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
77%
Good: Top 25% Hospital
Based on 77% of 133 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
79%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mercy Hospital - Aurora but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Hospitals aren't what you think they are, the reality is quite complex.
Depends on the person they see.
Highly recommended hospital for family members.
Nurses Say it Straight
These comments are not from nurses at Mercy Hospital - Aurora but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Hospitals aren't what you think they are, the reality is quite complex.
Depends on the person they see.
Highly recommended hospital for family members.
Safe and compassionate hospital with great nurses and doctors; referred my family there. Patients love how they're treated.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Mercy Hospital - Aurora has demonstrated high overall patient satisfaction. Patients have reported that the staff is prompt and responsive, attending to their needs promptly. Additionally, patients have praised the staff for their exceptional ability to address their needs with utmost efficiency. Regarding mortality rates, the hospital maintains an average performance in every measured aspect. Furthermore, the hospital exhibits an average emergency room wait time, ensuring that patients are attended to and treated within an average duration of 2-3 hours.
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