CareLuminate Quality and Safety Report
Progress West Hospital
2 PROGRESS POINT PKWY
O FALLON, MO
(636) 344-1000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
73%
Above Average: Top 50%
Based on 73% of 467 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
74%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Progress West Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Quality of care good, but understaffed like all hospitals.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Quality of care is average to above average.
Hospitals aren't what you think they are, the reality is quite complex.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Nurses Say it Straight
These comments are not from nurses at Progress West Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Quality of care good, but understaffed like all hospitals.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Quality of care is average to above average.
Hospitals aren't what you think they are, the reality is quite complex.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Progress West Hospital has a high overall patient satisfaction rating, indicating a positive experience for those receiving care. The hospital maintains average mortality rates for all measured conditions, showcasing a standard level of care provided. However, patients may experience an extended wait time in the Emergency Room, with an average of over 3 hours before being seen and treated. Additionally, the hospital faces challenges in effectively treating conditions like heart failure, resulting in a considerable number of patients needing readmission. Furthermore, Progress West Hospital struggles with high infection rates, which warrants attention and improvement.
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