CareLuminate Quality and Safety Report
St Lukes Hospital Of Kansas City
4401 WORNALL ROAD
KANSAS CITY, MO
(816) 932-2000
Patient
Recommendation
Excellent: Top 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
83%
Excellent: Top 10% Hospital
Based on 83% of 2,181 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Nurse Recommendation
90%
of Nurses Recommend to Their Loved Ones
Based on 70 CareLuminate interviews with nurses that work at St Lukes Hospital Of Kansas City.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
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Nurses Say it Straight
Shortened actual comments from nurses working at St Lukes Hospital Of Kansas City
Highly recommend hospital. Great staff, dedicated to patients.
Quality of care may not meet expectations, hospital putting patients' lives at risk by increasing nurse-to-patient ratios.
Quality of care at ST. Lukes excellent. Nurse governance allows voice to improve care, impacting quality.
Overall, the nurse would recommend the hospital and feels that the care provided is good.
Hospital highly recommended; quality of care truly excellent for anyone I care about.
Good for care, but use community hospital first if using the emergency department (ED).
"This hospital is the best. Our department takes pride in our work, trust our doctors, and is close knit. Amazing heart care, good before and after surgery, and cohesive unit."
Quality of care okay, but demanding workload with five patients per nurse in my unit.
ICUs provide good care, but understaffed floors lead to a decline in quality, with inadequate time for patients and inconsistent care from CNAs and Resource Nurses.
Nurses Say it Straight
Shortened actual comments from nurses working at St Lukes Hospital Of Kansas City
Highly recommend hospital. Great staff, dedicated to patients.
Quality of care may not meet expectations, hospital putting patients' lives at risk by increasing nurse-to-patient ratios.
Quality of care at ST. Lukes excellent. Nurse governance allows voice to improve care, impacting quality.
Overall, the nurse would recommend the hospital and feels that the care provided is good.
Hospital highly recommended; quality of care truly excellent for anyone I care about.
Good for care, but use community hospital first if using the emergency department (ED).
"This hospital is the best. Our department takes pride in our work, trust our doctors, and is close knit. Amazing heart care, good before and after surgery, and cohesive unit."
Quality of care okay, but demanding workload with five patients per nurse in my unit.
ICUs provide good care, but understaffed floors lead to a decline in quality, with inadequate time for patients and inconsistent care from CNAs and Resource Nurses.
Good for care, decent staffing, could use more nurses, not dangerous.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
St Lukes Hospital Of Kansas City has received high overall patient satisfaction ratings based on the CMS HCAHPS patient ratings and quality data. Patients have consistently reported positive experiences with respect to the cleanliness of the hospital and the quiet atmosphere it offers. However, it is noteworthy that the hospital has a longer than average emergency room wait time. On average, patients at St Lukes Hospital Of Kansas City can expect to wait over 3 hours before they are seen and treated.
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