CareLuminate Quality and Safety Report
SSM Health Saint Louis University Hospital
3635 VISTA AVE
SAINT LOUIS, MO
(314) 577-8000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 769 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at SSM Health Saint Louis University Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Quality of care in our hospital is great.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Satisfactory care for minor issues, but understaffed - patients need to advocate for themselves.
Nurses Say it Straight
These comments are not from nurses at SSM Health Saint Louis University Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Always recommend Covenant. Excellent care, praised by patients and family members. Chose to work here due to great teamwork.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Quality of care in our hospital is great.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Satisfactory care for minor issues, but understaffed - patients need to advocate for themselves.
Labor and Delivery: Amazing care.
Stroke unit: Excellent care heard.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
According to the CMS HCAHPS patient ratings and quality data, SSM Health Saint Louis University Hospital has an average overall patient satisfaction. However, the hospital shows an extended emergency room wait time, with patients waiting for over 3 hours to be seen and treated. Additionally, the hospital's performance in treating conditions like heart failure, resulting in preventing readmissions, is not satisfactory. On the other hand, SSM Health Saint Louis University Hospital excels in ensuring that patients at the facility are protected from infections, surpassing the average performance in this aspect.
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