CareLuminate Quality and Safety Report
SSM Health Depaul Hospital St Louis
12303 DEPAUL DRIVE
BRIDGETON, MO
(314) 344-6000
Patient
Recommendation
Warning: Bottom 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
49%
Warning: Bottom 5% Hospital
Based on 49% of 526 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
45%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at SSM Health Depaul Hospital St Louis but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Hospital good overall, staffing problem. Cardiology has best cardiac team. Nervous about quality of care in med surg units.
"Tell them to run. Go somewhere else. Maybe try Covenant."
Quality of care is not satisfactory due to shortage of nurses. I would not recommend coming here.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Varied experiences across departments.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Nurses Say it Straight
These comments are not from nurses at SSM Health Depaul Hospital St Louis but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Hospital good overall, staffing problem. Cardiology has best cardiac team. Nervous about quality of care in med surg units.
"Tell them to run. Go somewhere else. Maybe try Covenant."
Quality of care is not satisfactory due to shortage of nurses. I would not recommend coming here.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Varied experiences across departments.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
SSM Health Depaul Hospital St Louis has received low overall patient satisfaction based on CMS HCAHPS patient ratings and quality data. Patients have reported significant challenges with staff responsiveness to their needs, as well as concerns about the cleanliness of the hospital. Additionally, the hospital experiences a lengthy ER wait time, with an average wait of over 3 hours for patients to be seen and treated. However, the hospital does excel in ensuring patient safety by performing above-average in preventing infections.
Nearby Hospitals
SSM St Joseph Health Center
SAINT CHARLES
Patient Recommendation
Estimated Nurse Recommendation
Poor: Bottom 25% Hospital
59%
of Nurses Recommend to Their Loved Ones
Mercy Hospital St Louis
Patient Recommendation
Estimated Nurse Recommendation
SAINT LOUIS
Above Average: Top 50%
75%
of Nurses Recommend to Their Loved Ones
Barnes-Jewish West County Hospital
Patient Recommendation
Estimated Nurse Recommendation
CREVE COEUR
Excellent: Top 10% Hospital
89%
of Nurses Recommend to Their Loved Ones
Christian Hospital Northeast
Patient Recommendation
Estimated Nurse Recommendation
SAINT LOUIS
Poor: Bottom 25% Hospital
59%
of Nurses Recommend to Their Loved Ones
Missouri Baptist Medical Center
Patient Recommendation
Estimated Nurse Recommendation
TOWN AND COUNTRY
Strong: Top 20% Hospital
81%
of Nurses Recommend to Their Loved Ones