CareLuminate Quality and Safety Report
Centerpoint Medical Center
19600 EAST 39TH STREET
INDEPENDENCE, MO
(816) 698-7000
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
58%
Weak: Bottom 20% Hospital
Based on 58% of 455 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Nurse Recommendation
77%
of Nurses Recommend to Their Loved Ones
Based on 26 CareLuminate interviews with nurses that work at Centerpoint Medical Center.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
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Nurses Say it Straight
Shortened actual comments from nurses working at Centerpoint Medical Center
Truly exceptional care, hardworking team, life-saving efforts, amazing unity.
"Depends on the unit. Would recommend hospital overall, but hesitant about the ED. Staff seems hardened and uncaring."
Quality of care in our hospital depends on specific service and unit.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
I believe Centerpoint hospital has been working hard to improve its reputation; I would definitely recommend it.
Definitely encourage my family to come here. Quality care is really good, excellent doctors.
Variable quality of care, some doctors untrustworthy.
Recommended for cardiac care and having a baby, but concerns about GI care, suggesting to consider other options for general surgery.
Nurses Say it Straight
Shortened actual comments from nurses working at Centerpoint Medical Center
Truly exceptional care, hardworking team, life-saving efforts, amazing unity.
"Depends on the unit. Would recommend hospital overall, but hesitant about the ED. Staff seems hardened and uncaring."
Quality of care in our hospital depends on specific service and unit.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
I believe Centerpoint hospital has been working hard to improve its reputation; I would definitely recommend it.
Definitely encourage my family to come here. Quality care is really good, excellent doctors.
Variable quality of care, some doctors untrustworthy.
Recommended for cardiac care and having a baby, but concerns about GI care, suggesting to consider other options for general surgery.
Advise seeking care elsewhere due to doctor turnover. Recommend going to KU.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Centerpoint Medical Center demonstrates average overall patient satisfaction according to CMS HCAHPS patient ratings and quality data. The hospital's mortality rates align with the average for similar facilities. Additionally, patients at Centerpoint Medical Center experience an average emergency room wait time of 2-3 hours. Notably, the hospital excels in preventing infections among its patients, displaying exceptional efforts in this aspect of care.
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