CareLuminate Quality and Safety Report
SSM Health St Mary's Hospital - St Louis
6420 CLAYTON RD
RICHMOND HEIGHTS, MO
(314) 768-8000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
66%
Below Average: Bottom 50% Hospital
Based on 66% of 600 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
65%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at SSM Health St Mary's Hospital - St Louis but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Good care for loved ones at this hospital.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Hit or miss with quality of care, standard workflow and level not always great. Speak up for yourself or have someone who can. At Kaiser, focus is not truly understanding and solving patient's problems, priority is quick diagnosis and treatment.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
Nurses Say it Straight
These comments are not from nurses at SSM Health St Mary's Hospital - St Louis but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
Good care for loved ones at this hospital.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Hit or miss with quality of care, standard workflow and level not always great. Speak up for yourself or have someone who can. At Kaiser, focus is not truly understanding and solving patient's problems, priority is quick diagnosis and treatment.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
SSM Health St Mary's Hospital - St Louis, based on CMS HCAHPS patient ratings and quality data, demonstrates average overall patient satisfaction. The hospital maintains an average ER wait time, with patients being seen and treated in approximately 2-3 hours. However, it is important to note that the hospital could improve in effectively treating conditions such as heart failure and pneumonia to minimize patient readmissions. Conversely, SSM Health St Mary's Hospital - St Louis excels in ensuring patient safety by maintaining an above-average standard in preventing infections.
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