CareLuminate Quality and Safety Report
SSM Health St. Francis Hospital- Maryville
2016 SOUTH MAIN ST
MARYVILLE, MO
(660) 562-2600
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
74%
Above Average: Top 50%
Based on 74% of 161 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
75%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at SSM Health St. Francis Hospital- Maryville but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Quality of care is great, staff is likable.
Decent quality of care in our hospital.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Nurses Say it Straight
These comments are not from nurses at SSM Health St. Francis Hospital- Maryville but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Quality of care is great, staff is likable.
Decent quality of care in our hospital.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
SSM Health St. Francis Hospital- Maryville demonstrates high overall patient satisfaction and excels in nurse communication as reported by patients. Additionally, patients express positivity regarding the cleanliness of the hospital. In terms of mortality rates, the hospital exhibits average performance across all measured areas. The average ER wait time for patients is 2-3 hours, indicating timely care. However, the hospital faces challenges with high infection rates.
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