CareLuminate Quality and Safety Report
Capital Region Medical Center
1125 MADISON ST
JEFFERSON CITY, MO
(573) 632-5000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
68%
Below Average: Bottom 50% Hospital
Based on 68% of 506 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
68%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Capital Region Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Very good care, small hospital, limited services, up-to-date facilities
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Nurses Say it Straight
These comments are not from nurses at Capital Region Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Very good care, small hospital, limited services, up-to-date facilities
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Quality of care is good overall, but varies by unit.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Capital Region Medical Center demonstrates average overall patient satisfaction according to CMS HCAHPS patient ratings and quality data. Patients at this hospital experience an average emergency room (ER) wait time, with prompt attention and treatment received within 2-3 hours. However, it is notable that the hospital faces challenges with high infection rates.
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