CareLuminate Quality and Safety Report
Phelps County Regional Medical Center
1000 W 10TH ST
ROLLA, MO
(573) 458-8899
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
62%
Poor: Bottom 25% Hospital
Based on 62% of 694 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
61%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Phelps County Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Staffing is inadequate, mostly composed of new grads, and experienced nurses are leaving, raising doubts about their skills.
Good quality care but shortage of doctors on the night shift; overall, we do well.
Lodi hospital is really good at taking care of patients, with caring nurses who do their best to ensure the best treatment.
Lack of resources, outdated technology, ineffective training - wouldn't recommend this hospital.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
Quality of care varies depending on staff. ER can be challenging, but cardiology team provides excellent care. MedSurg floors can be rough, with potential for things to be overlooked if not severely ill.
Nursing care exceptional; quality of overall care dependent on assigned provider.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Nurses Say it Straight
These comments are not from nurses at Phelps County Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Staffing is inadequate, mostly composed of new grads, and experienced nurses are leaving, raising doubts about their skills.
Good quality care but shortage of doctors on the night shift; overall, we do well.
Lodi hospital is really good at taking care of patients, with caring nurses who do their best to ensure the best treatment.
Lack of resources, outdated technology, ineffective training - wouldn't recommend this hospital.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
Quality of care varies depending on staff. ER can be challenging, but cardiology team provides excellent care. MedSurg floors can be rough, with potential for things to be overlooked if not severely ill.
Nursing care exceptional; quality of overall care dependent on assigned provider.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Good care, but depends on the individual.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Phelps County Regional Medical Center provides average overall patient satisfaction based on CMS HCAHPS patient ratings. The hospital demonstrates average performance in every measured mortality rate. However, one area of concern is the extended wait time in the emergency room, with an average wait of over 3 hours for patients to be seen and treated. Despite this, the hospital excels in treating conditions such as heart attacks, as patients rarely require readmission. However, it is worth noting that Phelps County Regional Medical Center faces challenges in maintaining low infection rates.
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