CareLuminate Quality and Safety Report
SSM Health St Mary's Hospital Jefferson City
2505 MISSION DRIVE
JEFFERSON CITY, MO
(573) 681-3000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
72%
Above Average: Top 50%
Based on 72% of 465 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
73%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at SSM Health St Mary's Hospital Jefferson City but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
A strong advocate, believes in the care provided, and recommends hospital to friends and family.
Highly recommend hospital, no hesitation sending family here. Quality of care definitely above average.
Our care is great despite declining healthcare, with better staffing ratio and necessary resources. Not all rainbows and fairytales.
Highly recommend my hospital; strong surgical team in orthopedic and urology specialties, but cardio patients get transferred.
Good quality care but shortage of doctors on the night shift; overall, we do well.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Nurses Say it Straight
These comments are not from nurses at SSM Health St Mary's Hospital Jefferson City but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
A strong advocate, believes in the care provided, and recommends hospital to friends and family.
Highly recommend hospital, no hesitation sending family here. Quality of care definitely above average.
Our care is great despite declining healthcare, with better staffing ratio and necessary resources. Not all rainbows and fairytales.
Highly recommend my hospital; strong surgical team in orthopedic and urology specialties, but cardio patients get transferred.
Good quality care but shortage of doctors on the night shift; overall, we do well.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Quality of care is good, we work hard to meet medical needs and consider overall well-being.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
SSM Health St Mary's Hospital Jefferson City receives an average overall patient satisfaction rating. According to patient feedback, the care team's response time to meet patient needs can occasionally be slow. Patients may experience a lengthy wait time in the emergency room, taking on average over 3 hours before being seen and treated. Additionally, the hospital faces challenges in effectively treating conditions such as pneumonia, leading to higher rates of patient readmissions. Moreover, SSM Health St Mary's Hospital Jefferson City encounters difficulties in maintaining low infection rates.
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