CareLuminate Quality and Safety Report
Merit Health River Oaks
1030 RIVER OAKS DRIVE
FLOWOOD, MS
(601) 932-1030
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
61%
Poor: Bottom 25% Hospital
Based on 61% of 519 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
59%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Merit Health River Oaks but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Lodi is a small, community hospital with personalized care and a well-rounded viewpoint, due to its diverse culture.
Nurses Say it Straight
These comments are not from nurses at Merit Health River Oaks but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Good care after ER, but CNAs lack motivation, low morale, and provide subpar care without seeming to care.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Lodi is a small, community hospital with personalized care and a well-rounded viewpoint, due to its diverse culture.
It's okay, but could be better. Amazing travelers, but problematic long term staff.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Merit Health River Oaks receives average overall patient satisfaction ratings according to CMS HCAHPS patient ratings and quality data. Some patients have reported challenges regarding the cleanliness of the hospital. In terms of mortality rates, the hospital performs at an average level across all measured categories. The hospital's emergency room wait time is also average, with patients typically seen and treated within 2-3 hours. Additionally, the hospital demonstrates proficiency in treating conditions such as heart failure, effectively reducing the need for patients to be readmitted.
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of Nurses Recommend to Their Loved Ones