CareLuminate Quality and Safety Report
Merit Health Central
1850 CHADWICK DR
JACKSON, MS
(601) 376-1000
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
54%
Concerning: Bottom 10% Hospital
Based on 54% of 343 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
51%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Merit Health Central but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels that the quality of care in their hospital is good, but wishes they could do more.
Recommend hospital, but choose doctors/nurses carefully.
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Quality of care in our hospital depends on specific service and unit.
Truly exceptional care, hardworking team, life-saving efforts, amazing unity.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
Excellent care, best possible for all.
Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.
Depends on specialty. Not recommended for cardiac care, but top-notch for pediatrics, emergencies, trauma, and mother-baby care.
Nurses Say it Straight
These comments are not from nurses at Merit Health Central but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels that the quality of care in their hospital is good, but wishes they could do more.
Recommend hospital, but choose doctors/nurses carefully.
Quality of care is good, I have trust in healthcare professionals to provide safe and effective treatment.
Quality of care in our hospital depends on specific service and unit.
Truly exceptional care, hardworking team, life-saving efforts, amazing unity.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
Excellent care, best possible for all.
Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.
Depends on specialty. Not recommended for cardiac care, but top-notch for pediatrics, emergencies, trauma, and mother-baby care.
Hospital good overall, staffing problem. Cardiology has best cardiac team. Nervous about quality of care in med surg units.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
According to the CMS HCAHPS patient ratings and quality data, Merit Health Central demonstrates low overall patient satisfaction. Patients have reported that the care team can be slow at times in meeting their needs. Additionally, the hospital's measured mortality rates are average across the board. However, Merit Health Central performs above-average in preventing infections among patients. Furthermore, the hospital's ER wait time is also average, with patients typically being seen and treated within 2-3 hours. These key points provide an unbiased review of the quality of care at Merit Health Central.
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