CareLuminate Quality and Safety Report
Centracare Health - Monticello
1013 HART BOULEVARD
MONTICELLO, MN
(763) 295-2945
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
75%
Above Average: Top 50%
Based on 75% of 175 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
76%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Centracare Health - Monticello but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Very good care, small hospital, limited services, up-to-date facilities
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Quality of care good, but understaffed like all hospitals.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality is good at times, but staffing issues are decreasing overall care quality.
Nurses Say it Straight
These comments are not from nurses at Centracare Health - Monticello but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Very good care, small hospital, limited services, up-to-date facilities
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Quality of care good, but understaffed like all hospitals.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality is good at times, but staffing issues are decreasing overall care quality.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Centracare Health - Monticello consistently achieves high overall patient satisfaction ratings based on CMS HCAHPS patient ratings and quality data. Patients commend the hospital for its excellent nurse communication, with staff members showcasing a remarkable ability to respond quickly to patient needs. The hospital excels in meeting patient needs promptly and efficiently. Additionally, patients praise the calm and quiet atmosphere within the hospital. In terms of overall mortality rates, Centracare Health - Monticello falls within the average range. The hospital also maintains an average emergency room wait time, with patients being seen and treated in approximately 2-3 hours on average.
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