CareLuminate Quality and Safety Report
Mercy Hospital
4050 COON RAPIDS BLVD
COON RAPIDS, MN
(762) 236-8100
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
71%
Above Average: Top 50%
Based on 71% of 413 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
71%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mercy Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Excellent care, well staffed.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Challenging to deliver quality care due to staffing, supplies, and equipment, but ultimately good care is provided.
It's great! Patients well cared for, quality care is really good. Would recommend to family.
Nurses Say it Straight
These comments are not from nurses at Mercy Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
100% commitment to patients, amazing teamwork, not feeling alone, always room for improvement.
Excellent care, well staffed.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Strongly recommend hospital over others, highest level of care in emergency, critical care, and pediatrics in Portland area.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Challenging to deliver quality care due to staffing, supplies, and equipment, but ultimately good care is provided.
It's great! Patients well cared for, quality care is really good. Would recommend to family.
Absolutely the best place in the county to have a baby, confident in the care, excited for my grandchild's birth.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Mercy Hospital demonstrates average overall patient satisfaction. However, it is worth noting that the hospital has a lengthy wait time in the emergency room, with patients waiting for more than 3 hours on average before receiving treatment. Despite this, Mercy Hospital excels in effectively treating conditions such as heart failure, minimizing the likelihood of patients needing readmission. Additionally, the hospital exceeds the average standard in preventing infections among its patients, prioritizing their well-being and safety.
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