CareLuminate Quality and Safety Report
Mercy Health Lakeshore Campus
72 SOUTH STATE STREET
SHELBY, MI
(231) 861-2156
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
79%
Strong: Top 20% Hospital
Based on 79% of 97 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
81%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mercy Health Lakeshore Campus but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Very good care, small hospital, limited services, up-to-date facilities
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Quality of care is great, staff is likable.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Nurses Say it Straight
These comments are not from nurses at Mercy Health Lakeshore Campus but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Very good care, small hospital, limited services, up-to-date facilities
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Quality of care is great, staff is likable.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Mercy Health Lakeshore Campus demonstrates average mortality rates across all measured categories. Additionally, the hospital boasts a low emergency room wait and treatment time of less than 2 hours, ensuring prompt and efficient care. Patients who receive treatment for conditions such as pneumonia tend to have successful outcomes, resulting in a decreased likelihood of readmission to the hospital.
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