CareLuminate Quality and Safety Report
Ascension Borgess Lee Hospital
420 W HIGH ST
DOWAGIAC, MI
(269) 782-8681
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
58%
Weak: Bottom 20% Hospital
Based on 58% of 76 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
56%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Ascension Borgess Lee Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Quality of care is average to above average.
Quality is good at times, but staffing issues are decreasing overall care quality.
Nurses Say it Straight
These comments are not from nurses at Ascension Borgess Lee Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Quality of care is average to above average.
Quality is good at times, but staffing issues are decreasing overall care quality.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data for Ascension Borgess Lee Hospital, it is evident that the hospital delivers average performance in terms of measured mortality rates. Additionally, the hospital exhibits a commendable attribute in maintaining a low ER wait and treatment time, with patients experiencing a waiting time of less than 2 hours. These findings demonstrate the hospital's proficiency in efficiently managing emergency cases. Overall, Ascension Borgess Lee Hospital prioritizes prompt and effective care delivery to ensure patient satisfaction and well-being.
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